Oct. 6, 2020

Managing Remote Employee Experience

Managing Remote Employee Experience

Ryan interviews Alex Russell, joint managing director at Aptronics, about the challenges of managing the remote employee experience and how IT can help improve at-home productivity.


Shaky WiFi connectivity, unreliable VPNs, and nonexistent work-life balance are just a few of the challenges that accompany remote work.

In this episode, Alex Russell, joint managing director at Aptronics, shares how he's managing the shift to working from home and supporting employee productivity, including:
  • Ramping up use of Citrix solutions
  • Using Microsoft Teams for internal help desk communication
  • Finding the root cause of issues through digital experience monitoring
  • Exploring predictive analytics and IT automation

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Alex Russel

Joint Managing Director at Aptronics

Experienced Managing Director with a demonstrated history of working in the information technology and services industry. I have deep domain expertise in transforming end user computing environments and creating digitally fueled workspace experiences. My skills and experience provide a strong platform that integrates thinking and doing to make an impact. Strong business development professional graduated from University of South Africa.